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Lexus Ranks Highest of Any Luxury Brand in 2012 J.D. Power

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from the Lexus USA Newsroom:

Lexus Ranks Highest of Any Luxury Brand in 2012 J.D. Power and Associates CSI Study

TORRANCE, Calif. (March 14, 2012) – Lexus ranked highest in customer satisfaction among luxury brands in the J.D. Power and Associates 2012 Customer Service Index (CSI) StudySM for the fourth consecutive year. Lexus achieved an overall CSI score of 861 on a 1,000-point scale, 15 points above the segment average and the highest numerical score in the study, regardless of segment.

“Lexus dealers continue to raise the bar in delivering on the promise of industry-leading customer satisfaction,” said Mark Templin, Lexus group vice president and general manager. “We are thrilled that their tireless efforts at exceeding customer expectations resulted in Lexus being the highest ranked brand in CSI for the 15th time, more than any other manufacturer.”*

The 2012 CSI Study is based on responses from owners and lessees of 2007 to 2011 model-year vehicles. The study was fielded from October through December 2011. Lexus ranked highest in the J.D. Power and Associates Customer Satisfaction with Dealer Service (CSI) Study from 1991-1995, 1997-2001, 2006, and 2009-2012.

*Lexus ranked highest in the J.D. Power and Associates Customer Satisfaction with Dealer Service (CSI) Study in 2012, 2011, 2010, 2009, 2006, 2001, 2000, 1999, 1998, 1997, 1995, 1994, 1993, 1992 and 1991 (tie

We were on CNBC’s, “Selling Cars in America!”

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Craig Zinn, Owner/Founder of the Craig Zinn Automotive Group, and Tony Stampone, President of the Craig Zinn Automotive Group, did a superb job on CNBC‘s show last night “SELLING CARS IN AMERICA” We will have the footage shortly.

Craig Zinn and Tony Stampone

Craig Zinn and Tony Stampone

Top Salesman in the US for Lexus!

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We would like to congratulate the following sales associates as being recognized as a Top 100 Salesman for Lexus! (Out of 4,700 salesman across the USA) – Val McKenzie and Wayne Sommer! Amazing Job and great work!

Val Mckenzie and Wayne Sommer

Val Mckenzie and Wayne Sommer

Executives as Artist – Martine Zinn

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Florida Trend (June Issue) featuring Martine Zinn, “Executives as Artists.”  Click article below to read more about Martine.

Craig Zinn Bucks the Trend!

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Check us out in the Miami Herald. Craig Zinn Automotive Group bucks the trend! We have plenty of inventory on our lots and we are ready to serve our South Florida customers! http://ow.ly/59EkS

Post-event coverage from the Udonis Haslem event at Lexus of North Miami

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Check out the post-event coverage from the Udonis Haslem event at Lexus of North Miami courtesy of Aventura News. More exciting events to come. Sign up for our newsletter here.\